GW
Greg Wells-Clifton

1 reviews | Active since Nov 2019

19 Feb 2024, 11:31

Bidvest Bank - STILL no contact made.

So Bidvest, STILL no contact. You said on 15 Feb I would be contacted. I received the very same worded Inbox message from your Social Media Team on Facebook. Nought to date. A pity that negative digits for reviews are not available.

Greg Wells-Clifton 7 reviews | Active since Nov 2019 15 Feb 2024 at 13:20 Bidvest Bank and the lack of regard for this client Not much can shock most people any longer. But the blatant DISregard for customer queries by this 'bank' has me shocked. 1. From their annual mandate, where THEY have the protected account number inserted, THEY not I, and it is incorrect. This has been 3 years running and it takes moving mountains to explain it to anybody who may understand it before it is corrected from their side, but still wrong on the system. Meaning that... Unhappy customer Reply (1) See more Bidvest Bank’s reply 15 Feb 2024 at 16:01 Hi Greg,

We apologise for any inconvenience caused. Please note that we have escalated your complaint to our customer experience team who will be in touch with you as soon as possible.

We appreciate your patience.

Regards, Bidvest Bank Team

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Replies (1)
Bidvest Bank
Bidvest Bank's reply20 Feb 2024, 07:58
Official
Hi Greg, 

We apologise for your experience. However, please feel free to contact us again if there’s anything you need assistance with.

Regards,
Bidvest Bank Team