Bidvest bank slap in the face to customers

I am so saddened and disappointed by Bidvest bank's lack of care for their loyal customers. I have had my account with them from 2009. They closed their Rustenburg branch a long while ago. My debit card expired last month and I e-mailed them stating that I needed a new one. Now I have to pay R172 for a new card. I feel this is not right. Their service centre explained that it is for courier fees etc. My question was why should this cost fall to the customer when upon closure of the local branch, we were assured we will not be charged shoud we need a new card. My first renewal after the branch closed was indeed free but now I have to pay. Nowhere was it ever mentioned, not even in the messages informing me that my card will expire. When I expressed my unhappiness, their response was to email me an accout closure form. This was really a big slap in the face.