Bidvest Bank SARB Mandate service failures

Bidvest Bank SARB Mandate service failures

Am awaiting multiple Airbnb payments since 28 December 2024 which are being delayed by Bidvest's appalling and ongoing service and process failures.

Did not receive the annual SARB Mandate email from Bidvest Bank in December 2024 for completion, as per previous years when the process appears to have been better managed.

After following-up with Airbnb, the Mandate email with a link to complete was finally received yesterday (5 January 2025) from the Bidvest Bank Mandates department.

However, as referenced by multiple other customers on this site, after completing the mandate form exactly as per previous years, it fails due to "Completion error" (?!) and one ends up in a circle attempting to seek assistance from the Bidvest Mandates Department (voicemail says they are not taking calls - send an email) and Bidvest's Customer "Service" / Complaints line who, as I write this, have kept the call on hold for 41 minutes thus far with hold music and hollow "We value your time..." messages.

Also emailed the Mandates Department earlier today but no response, not even an acknowledgment of my mail.

This is no way to run a bank and speaks to serious service, process and management failures that the SARB and other regulators should be taking serious note of.