LG
Louise G
1 reviews | Active since Dec 2017
08 Mar 2022, 08:31
Bidvest bank refuses to help a single mother in need.
Money was ****** out of my account and the bank doesn't want to refund me as they say my card details was used and I authorised the debit. Do they really think that I would ***** money from myself??! I am a single mother and I am the only one looking after my family as I have a daughter of nine years of age and looking after my mother which was forced into retirement at age sixty. I lost my job in 2020 due to retrenchment because of Covid. I have been trying to keep head above water and making ends meet. I never authorise any payment without an OTP (One-Time-Pin) which I never received and the payment of R5000-00 I did a receive a notification that it was deducted from my bank account that day and only after I logged a claim the notification came through the next morning 00.30am which is very suspicious from my point of view. All I want is for the bank to refund me as I need to feed my family and keep a roof over our heads and for my daughter to go to school and get an education. I am pleading with the bank to have it in their hearts to see my situation as a single parent with the only income.
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Replies (6)LG
Louise G's updateReviewer Update
08 Mar 2022, 08:35Correction I did not receive a notification until 00.30am the following morning.
LG
Louise G's update08 Mar 2022, 08:35
Reviewer Update
Correction I did not receive a notification until 00.30am the following morning.
Bidvest Bank's replyOfficial
08 Mar 2022, 09:50Hi Louise,
Kindly accept our apologies.
Thanks for making contact and letting us know about your experience. We apologise for any inconvenience caused. This matter has been referred to customer management and they will be in contact with you shortly.
Regards,
Bidvest Bank Team
Kindly accept our apologies.
Thanks for making contact and letting us know about your experience. We apologise for any inconvenience caused. This matter has been referred to customer management and they will be in contact with you shortly.
Regards,
Bidvest Bank Team
Bidvest Bank's reply08 Mar 2022, 09:50
Official
Hi Louise,
Kindly accept our apologies.
Thanks for making contact and letting us know about your experience. We apologise for any inconvenience caused. This matter has been referred to customer management and they will be in contact with you shortly.
Regards,
Bidvest Bank Team
Kindly accept our apologies.
Thanks for making contact and letting us know about your experience. We apologise for any inconvenience caused. This matter has been referred to customer management and they will be in contact with you shortly.
Regards,
Bidvest Bank Team
LG
Louise G's updateReviewer Update
10 Mar 2022, 07:58I got a response from the bank and received a form to complete and requesting to retract my complaint I was given the run around by the Quality Assurance Manager Rachel Grunstein. She asked me to complete the form and not assisting me with which section to complete. I then sent the form back as per her instruction. I then got several emails (more than 10) back from different people not knowing what is happening as they don't liaise with one another. I copied Rachel Grunstein in every email and she didn't even take the time to respond, she flat out ignored my emails. After sending the form to her on Tuesday 8 March 2022, I finally got a response and feedback from Feroda Smith-Karriem also a Quality Assurance Manager stating they won't refund me my R5000-00. I was under the impression when I was asked to retract the complaint they understood my situation and wanted to refund me my money as I need to buy food for my little daughter and mother so we could get buy for the month. I feel very mistreated by Bidvest Bank staff and it breaks my heart that they don't care and have no sympathy for a single mother trying to make ends meet in a period of where people are suffering around the world. I loved banking with Bidvest and never had any problems. it's really disappointing that they would do this to me.... all I want is my money that I worked so hard for to support my family....
LG
Louise G's update10 Mar 2022, 07:58
Reviewer Update
I got a response from the bank and received a form to complete and requesting to retract my complaint I was given the run around by the Quality Assurance Manager Rachel Grunstein. She asked me to complete the form and not assisting me with which section to complete. I then sent the form back as per her instruction. I then got several emails (more than 10) back from different people not knowing what is happening as they don't liaise with one another. I copied Rachel Grunstein in every email and she didn't even take the time to respond, she flat out ignored my emails. After sending the form to her on Tuesday 8 March 2022, I finally got a response and feedback from Feroda Smith-Karriem also a Quality Assurance Manager stating they won't refund me my R5000-00. I was under the impression when I was asked to retract the complaint they understood my situation and wanted to refund me my money as I need to buy food for my little daughter and mother so we could get buy for the month. I feel very mistreated by Bidvest Bank staff and it breaks my heart that they don't care and have no sympathy for a single mother trying to make ends meet in a period of where people are suffering around the world. I loved banking with Bidvest and never had any problems. it's really disappointing that they would do this to me.... all I want is my money that I worked so hard for to support my family....
Bidvest Bank's replyOfficial
10 Mar 2022, 10:23Hi Louise,
Kindly accept our apologies.
Thanks for making contact and letting us know about your experience. We apologise for any inconvenience caused. This matter has been referred to customer management and they will be in contact with you shortly.
Regards,
Bidvest Bank Team
Kindly accept our apologies.
Thanks for making contact and letting us know about your experience. We apologise for any inconvenience caused. This matter has been referred to customer management and they will be in contact with you shortly.
Regards,
Bidvest Bank Team
Bidvest Bank's reply10 Mar 2022, 10:23
Official
Hi Louise,
Kindly accept our apologies.
Thanks for making contact and letting us know about your experience. We apologise for any inconvenience caused. This matter has been referred to customer management and they will be in contact with you shortly.
Regards,
Bidvest Bank Team
Kindly accept our apologies.
Thanks for making contact and letting us know about your experience. We apologise for any inconvenience caused. This matter has been referred to customer management and they will be in contact with you shortly.
Regards,
Bidvest Bank Team
LG
Louise G's updateReviewer Update
15 Mar 2022, 14:50After much effort and time Bidvest Bank is still refusing to refund me my money. I have R8 to my name and they just don't have any compassion for a struggling mother... I'm lost for words...
LG
Louise G's update15 Mar 2022, 14:50
Reviewer Update
After much effort and time Bidvest Bank is still refusing to refund me my money. I have R8 to my name and they just don't have any compassion for a struggling mother... I'm lost for words...
Bidvest Bank's replyOfficial
16 Mar 2022, 09:14Hi Louise,
Kindly accept our apologies.
Thanks for making contact and letting us know about your experience. We apologise for any inconvenience caused. This matter has been referred to customer management and they will be in contact with you shortly.
Regards,
Bidvest Bank Team
Kindly accept our apologies.
Thanks for making contact and letting us know about your experience. We apologise for any inconvenience caused. This matter has been referred to customer management and they will be in contact with you shortly.
Regards,
Bidvest Bank Team
Bidvest Bank's reply16 Mar 2022, 09:14
Official
Hi Louise,
Kindly accept our apologies.
Thanks for making contact and letting us know about your experience. We apologise for any inconvenience caused. This matter has been referred to customer management and they will be in contact with you shortly.
Regards,
Bidvest Bank Team
Kindly accept our apologies.
Thanks for making contact and letting us know about your experience. We apologise for any inconvenience caused. This matter has been referred to customer management and they will be in contact with you shortly.
Regards,
Bidvest Bank Team