bidvest bank/ old mutual money account

Currently having the worst experience with this bank. Sent a friend R1900 on the 9th of April, money left my account but the friend hasn't received it to date, it is not even appearing on his statements. Been trying to get help from the branch, calling them, as well as email their money account support. I have been getting nothing but run arounds. I still haven't gotten my money back or at least an explanation of where the money went.