Bidvest bank - No hidden fees, they just take your money.

I decided, after years of being a client with Bidvest bank, that I wanted to close my transactional savings account only to find that the bank charges R300 just to close the account.

Not on any piece of documentation did the bank stipulate a fee for closing an account but seeing as they have access to my account the bank just decided to do as they please and withdraw money from my account before settling my money to me.

I queried this charge only for their “support” team to tell me that it was a “manual transfer fee”, one of which I had no knowledge of nor was made aware of by the “support” team when requesting to close the account.

This is beyond poor customer service, it’s just plain WRONG!

I would never recommend anyone to this bank, you just never know what sort service you are going to get especially when you want to leave.