Bidvest Bank NO global bank.

I wrote a review about my Bidvest Bank Grow account. I am in New Zealand and my son cannot withdraw our own money, because I have a overseas cellphone number. I also asked them to change my number to my daughters SA cell number, but they ignore my emails. After two reviews posted on hellopeter they just sent me another email that they cant assist me and that they will review their policies. The advice they gave me is to go into a branch in order to assist me. This is a global account and they have no branch or agency in New Zealand. It seems as if they dont understand english logic. This cannot be a gobal account if they are unable to assist me while I am 3 years in New Zealand. Can one of the other banks please provide them with training how to deal with such a case. I am so dissapointed and feel that Bidvest cant call themself a bank. All banks have security policies, but they have a option through the police or court to prove that I am the client. How undeveloped is this bank.