Bidvest Bank - no error resolving resolutions - no access to personal account.

Item: Bidvest Bank
Rating: 1
Author: Franceli W

Upgraded my phone and have been trying for days now to verify my new phone in order to access my account. Spoke to various people and they just don’t have any sense of urgency to resolve the problem, being transferred from one person to another Being an app driven bank, I now have no access to my account - worst ever.

Helpful (0)

Replies (2)

Franceli W's updateReviewer Update

14 Aug 2023, 22:37

How bad is this service, no response, follow up or anything. Still I do not have access to my account, so Bidvest Bank has control over my money.

Franceli W's update14 Aug 2023, 22:37

Reviewer Update

How bad is this service, no response, follow up or anything. Still I do not have access to my account, so Bidvest Bank has control over my money.

Bidvest Bank's replyOfficial

15 Aug 2023, 08:58

Hi there,

Please note that we have escalated your complaint to one of our customer service agents who will be in touch with you as soon as possible. We appreciate your patience.

Regards

Bidvest Bank team

Bidvest Bank's reply15 Aug 2023, 08:58

Official

Hi there,

Please note that we have escalated your complaint to one of our customer service agents who will be in touch with you as soon as possible. We appreciate your patience.

Regards

Bidvest Bank team