Bidvest bank no customer service

My account was frozen after home affairs made an announcement that my document was still valid till September. Bidvest bank excuse is l was supposed to email it to them for verification yet they have it on the system n can actually send it and just update or inform me that they have and l really don't understand why l have a send it to them on the first place when they have the information still the same with no charges they are so quick to accept deposits now lm sitting at home with no money for food or transport for work tomorrow because l have to wait 72 hrs . Bidvest Bank you are so disappointing and won't recommend it to anyone never.