Bidvest Bank Mandates - Terrible!

I’ve been trying for 2 weeks now to receive money into my account.

I’ve completed the mandate form twice now and each time it says it failed.

I’ve emailed Mandates on the 9th of January and still haven’t heard anything. They are not answering their phones either.

The money has now been returned to the customer and he doesn’t know if he should pay it again just for me to struggle like this again.

How can this be resolved with immediate effect?