Bidvest Bank Mandates 2025. Completely useless.

Attempting to receive an urgent international payment. Salaries depend on it, yet when accepting the mandate, got redirected to contact Bidvest due to an error on their side. Phoning the number resulted in an automated response to send a mail to ***. Sent the mail, and then received an automated response stating that their mailbox is full and they can't accept any new emails. Worst customer experience ever. Doesn't answer phones, can't send them an email. Tried phoning the bank directly, had to hold for almost 30 mins, and then no answer on the other side.