CG
Carike G
1 reviews | Active since Nov 2017
14 Jan 2025, 10:02
Bidvest Bank Mandate Nightmare
Error when signing mandate. In 14 days Bidvest Bank has not attempted to assist me in receiving my international payouts. Their form cannot process our correct Trust Registration number. When I add 00 to the Trust Registration Number it verifies our information as correct but when I submit the form it gives an error message. We have not received any of our payouts in 14 days and our staff salaries depends on this. Bidvest Bank does not answer their phones, they do not respond to any emails or complaints. They responded to my Hello Peter review by saying they will contact me. Nobody has contacted me in 14 days!!!!
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Replies (3)
Bidvest Bank's replyOfficial
14 Jan 2025, 14:08Good day
We apologise for this inconvenience
Please click on the link below for assistance with your mandates form.
https://www.bidvestbank.co.za/documents/SARB-mandate-2025.pdf, if this problem still persists on your end please inform us so we may escalate it accordingly with our customer experience team
Regards
Bidvest Bank Team
Bidvest Bank's reply14 Jan 2025, 14:08
Official
Good day
We apologise for this inconvenience
Please click on the link below for assistance with your mandates form.
https://www.bidvestbank.co.za/documents/SARB-mandate-2025.pdf, if this problem still persists on your end please inform us so we may escalate it accordingly with our customer experience team
Regards
Bidvest Bank Team
CG
Carike G's updateReviewer Update
16 Jan 2025, 10:43How my mandate error was resolved
Phone Customer Contact Centre on ***.
Hold on until you speak to an actual person who will escalate your mandate error and will send you an email.
Respond to this email.
Take phone calls from Jhb numbers which will possibly be one of the mandate team members. Everyone I spoke to had a foreign accent and did not have any long explanation of who they are or any security checks to verify my identity.
After 2 days of emails and phone calls I finally received a pdf form which I completed and sent back. My mandate was completed successfully and payment received a day later.
But first I had to struggle for 14 days completing the online form with exactly the same information as the pdf form and it kept on giving me an error. The number provided by Bidvest to contact the mandates team when you receive an error only gives you a pre recorded message and emails are not being answered.
CG
Carike G's update16 Jan 2025, 10:43
Reviewer Update
How my mandate error was resolved
Phone Customer Contact Centre on ***.
Hold on until you speak to an actual person who will escalate your mandate error and will send you an email.
Respond to this email.
Take phone calls from Jhb numbers which will possibly be one of the mandate team members. Everyone I spoke to had a foreign accent and did not have any long explanation of who they are or any security checks to verify my identity.
After 2 days of emails and phone calls I finally received a pdf form which I completed and sent back. My mandate was completed successfully and payment received a day later.
But first I had to struggle for 14 days completing the online form with exactly the same information as the pdf form and it kept on giving me an error. The number provided by Bidvest to contact the mandates team when you receive an error only gives you a pre recorded message and emails are not being answered.
CG
Carike G's updateReviewer Update
16 Jan 2025, 10:44 Phone Customer Contact Centre on 0860-11-11-77.
CG
Carike G's update16 Jan 2025, 10:44
Reviewer Update
Phone Customer Contact Centre on 0860-11-11-77.