CD
Catherine D
1 reviews | Active since Oct 2024
18 Oct 2024, 14:06
Bidvest bank mandate form error
Bidvest NONE of your contact numbers are working!! I sent a email asking for assistance after having a error signing the 2024 mandate which I had already signed months ago!!! There is absolutely no way to contact you and you haven't even notified individuals that you are aware of a issue and are trying to fix it. You are toying with peoples hard earned income!! I need my income to pay bills!
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Bidvest Bank's replyOfficial
21 Oct 2024, 13:42Good day, Catherine
We apologise for your experience. Please note that we have escalated your complaint to our customer experience team who will be in touch with you as soon as possible and we are working on resolving this swiftly
We appreciate your patience.
Regards,
Bidvest Bank Team
Bidvest Bank's reply21 Oct 2024, 13:42
Official
Good day, Catherine
We apologise for your experience. Please note that we have escalated your complaint to our customer experience team who will be in touch with you as soon as possible and we are working on resolving this swiftly
We appreciate your patience.
Regards,
Bidvest Bank Team