Bidvest Bank lousy and *********** service

I paid a service provider by mistake an amount of R6410 on the 25th August 2021. I then called Bidvest on 26th August to be assisted with recall of the amount. I filled the necessary forms and they debited an amount of R250 in my account which is a recall fee. I kept on phoning for progress and was sent from pillar to post and finally after making noise on 28 September 2021 I was then informed that the case was denied and closed on 27 August 2021.

All along I have been phoning using my resources and sent from pillar to post by the consultant who claimed they are still busy with my request yet it was closed on their system. Bidvest Bank doesn't care about their clients all they care about is withdrawing and charging clients. They even suggested that they need to debit another R250 recall fee to be able to assist me.