Bidvest Bank is just a turmoil of errors

I am a client of Bidvest Bank for a number of years and things were actually fairly going well. However they changed the online system a few years ago and from there it went all downhill. The previous system was actually perfectly working but once the new GPO system was implemented it went all the way downhill and fast. One needs to reed a book to work with the system and when encountering problems not even the staff can help (read knows the system). Since Bidvest Bank started changing staff faster than I change underpants things really don't go well. The call center cannot be reached and oh, I found out today who is my business banker, lost kind of track who is who over the past year or two. There is poor communication, system errors come and go...but hey, Bidvest Bank is starting to walk in the same footsteps as the FNB's, Absa's, Nedbanks and Standard Banks...not a good sign. I have spent today 5 hours to get funds released from overseas and yet still no solution. Eventually they have send me documents to do it manually (yep, manually as the IT guys lost the plot). Dear Bidvest, maybe when you want to automate your system to show off to the big banks, rather test your system before going live as currently it is a bank suitable for clowns and people that want to be thrown around. Since Bidvest is in a spin of bad client service for the past 3-4 years, time to change bank, not that they will care! The moral of the staff I spoke today is so low that I actually feel sorry for them! And dear Bidvest, if you want to become a major player in the South African banking system you will need the right people to sort this out...if at all. Good luck from an soon to be ex client.