Bidvest bank, *********** employees? Absolutely

On 18 November 2021, I was ****med but within 30 mins of paying money over, I had the recipient bank acc frozen by Capitec and a Refund claim started from Bidvest. As of today, it took Bidvest bank all this time to inform me that they could not recover my money (apparently due to the withdrawal having been made) and AFTER I checked with Capitec again a day before getting this "cant recover money" mail from Bidvest. It STILL baffles me how money was withdrawn that takes Bidvest TWO days to transfer and, to a frozen bank acc. Since 18 November up to today, I had made numerous calls to both Bidvest and Capitec (they were wonderful but not Bidvest), wrote endless emails to get some kind of answers from the 1st day, telephone calls that helped nothing and even got mail from Bidvest where they acknowledge that the fault laid internally with their employess that dragged their feet with my case or, did nothing at ALL. I am 64 yrs old in 2 month's time, this money had been ALL I had to buy myself a vehicle which I need to help my 81yr old mother and, look after a 16month granddaughter that has no parents that care. I am disgusted, sad (yes I should have known better but did the best I could after this happened and WITHIN 30mins of it too. I have been a client of Bidvest bank for 5 years + and am disgusted by their lack of taking responsibility for getting my money back- money that I will never be able to safe up again at my age. I am sad, feel hopeless and the bank just doesnt care. Client and customer care obviously does not matter to this bank!