Bidvest bank - incompetant, and useless

I recently opened a business account with Bidvest bank. I made an effort to meet the consultant (darren from Umhlanga Branch) and explained to him my requirements. I am of the opinion that darren has never dealt with a corporate client, as I had to explain again and again my requirements. I Asked for two accounts, one to hire vehicles, make bookings etc, and a main account. I made it clear from the outset that the accounts must be two separate accounts. They eventually send my card, and behold they only issues one card. So when I queried it, I was told that two cards/accounts cant be done (their standard answer it seems) I met again with the branch manager who was just to happy to avoid the situation, he never followed up, and seriously did not look interested at all.

They eventually issues my second card, and when I wanted to deposit money, I was told I cant deposit money into the second card, only EFT's. This was never explained to me by darren, in fact he neglected to explain an lot of things..!!!For instance the R75 penalty when you R1 overdrawn due to their charges, or the fact that I now have one account with two cards (which is not what I asked for, or the fact that Im still waiting for the docs to register online (strange that I received a statement though). They keen to debit my account with bank charges, yet they are too *********** to sort out my issues.

We went to the branch at Cape Town international airport, and nobody knew how to do a deposit!!!! They had to call somebody from JHB to assist. How can they not have the very basic s****s to do a deposit.

I went to the la lucia branch to activate my account, the lady was clueless, and ended up speaking to somebody on the other line. After half an hour I gave up, and it seems that the only thing she was capable of doing was to refer me to somebody else.!!

I will certainly not move my business account over to Bidvest, they seems to be one clueless bank, who only focus is foreign exchange!!

I refuse to deal any further with Darren from Umhlanga, as his incompetence has caused much stress in my life. I had various issues that I raised, and he could not asker me, he had to go and "find out"!!

I give their overall rating a 0 out of 10, and would rather open an account with one of the majors banks. My experience has taught me that these small banks like bidvest, capitec and the likes, who promise the world, deliver only offer half the products that the major banks does, as well has got no clue about customer service.

My advice, dont even bother, rather go to one of the big banks!!