Bidvest bank give me my money. I will leave your useless bank in peace.

Bidvest Bank has abused me emotionally and financially.

Today is the 7th of July 2023.

This is my story

My name is Sebotse Mohlala from Lydenburg. I’m sending you this email out of desperation because I cannot be assisted at your branch.

On the 5th of July I have received a payment of R100 000 .00 in to my Money account. I was selling a property in Rustenburg. My account was suspended immediately. I went to the nearest branch which is the Lydenburg branch on the voortrekker street.

The lady who is working there by the name of Mahlako assisted me to call the money account department which then escalated the matter to Bidvest Bank. They told me to come with proof of payment from the person who made a purchase.

On the 6th of July I took the proof of payment to the branch. They called again and I spoke to a Lady called Sharon. Sharon told me that the proof of payment was not proof enough, I must also provide the contract between me and the purchaser. I sadly went back home.

I came back on the 7th of July with the contract, we made a call again and spoke on the phone with Sharon because I asked if I can ask for her when I call again. Sharon then said still the contract and the proof of payment was not proof enough. I then asked to speak to her supervisor. She transferred my call to Siya, I explained the matter to Siya from the beginning. Then Siya transferred my call to his superior Steven, I explained again to Steven.

Steven put my call on hold promising to resolve the matter, but he told me to give him time to send the documents to ***** operators to verify them, by the way I have been told a long time before speaking with the superiors that my documents have been verified.

I was on hold for over an hour. Eventually Siya got back to me saying he will call me back, he needs to verify the proof of payment that I have sent to them on the 6th with Capitec Bank. Which I’m failing to understand because I’m not a capitec bank client.

I have been waiting for Siya to get back to me from 16:30 till 18:00. I don’t have money to go back home, I have a little baby who needs formula milk, I don’t have Money to buy it.

I have been in the branch since the 13th hour to the 18th hour today (7th of July) 😢. Please give me my money, I will leave your useless bank in peace.