Bidvest Bank do not want my investment!

On the 6th February 2017 I contacted Bidvest about opening a fixed deposit account. I had to follow up , and after a week or so, my deposit was confirmed. Subsequent to that, in mid July, I contacted them regarding a new fixed deposit, and whether I could add to the existing. I heard nothing further after calling and emailing them. I queried this again. On the 26th July they responded that my query would be escalated to the investment department for further assistance regarding the account no I could eft to.

I am still waiting....... needless to say I shall not be investing with Bidvest again. What a disgrace.