Bidvest bank

I am really losing my patience with your bank. My bank card got ****** few months ago even though Bidvest identified unauthorised transactions and investigated you refused to reimburse me because card was set on tapping Function. Okay blame the customer. Then there are occasions where you suspend the card because you feel like there is *****ulent activity even if that's not the case. I travelled over the weekend to Bloemfontein and looks like my card was skimmed as I received a notification this morning of a payment of R89.99 yet Bidvest doesn't feel this could be *****ulent. I switched off tapping Function and changed my pin so I don't want any help from Bidvest. Your service in general is a joke though