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Nokuthula G

1 reviews | Active since May 2018

29 May 2018, 11:06

Bidvest bank/ car hire wort service

In April i hired a car at Bidvest car rental (Ushaka International Airport) and i used my bidvest card. Since in April bidvest bank withhold my money until now, apperantly no one knows who took my money, the car rental is pointing at the bank, and bank statement is showing transaction done by bidvest bank. I was asked to fill in dispute form which i did 3 weeks ago still i havent received any proper response instead when i call i they say i must wait 45 days. I am extreamly disaapointed with Bidvest bank i would not recomend anyone to bank with them nor i will hire a vehicle because both parties are ******.

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Replies (4)
Bidvest Bank
Bidvest Bank's reply29 May 2018, 13:30
Official

Hi ‎Nokuthula,

Thanks for making contact and letting us know about your experience. We apologise for any inconvenience caused.

We have also escalated your query to the Card Department who will be in touch with you to investigate the matter further.

Regards,

Bidvest Bank team.

NG
Nokuthula G's update29 May 2018, 13:38
Reviewer Update
I have been waiting for 2 months, hope I won’t wait for another month for just a call.
Bidvest Bank
Bidvest Bank's reply30 May 2018, 08:31
Official

Hi Nokuthula,

Please note that our Resolution Centre has been attempting to contact you but can't get ahold of you. Kindly provide us with an alternative contact number or let us know the most convenient time to contact you.

We have, however, sent you an email.

Regards,

Bidvest Bank team.

NG
Nokuthula G's update04 Jun 2018, 09:27
Reviewer Update
Seriously is lying part of your business ethics, i received a call from Sebenzile Hlanze who indicated that she was going to escalate my querie to card division , I waited until I made a follow up myself and spoke to Vivian who clearly didn’t even know what she was talking about telling me about FNB who is holding my funds, I don’t know where do I fit in because I don’t even have an account with FNB I bank with Bidvest. I was transferred to Tebogo Makwe who is a client service team leader, she promised to call me back on Friday with positive feedback I’m still waiting, I have been trying to call her apparently she’s busy on other calls. I haven’t received any email from you nor did I receive feedback I thought Tebogo as a team leader will serve as a point of contact who I can depend on to answer questions and provide thoughtful explanations to my querie. Clearly Bidvest bank has no integrity.