NG
Nuckeelah G

1 reviews | Active since Dec 2019

17 Dec 2019, 14:51

BIDVEST BANK - BUSINESS BANK

I HAVE APP**** FOR A REPLACEMENT BUSINESS CARD FROM BIDVEST BANK ON THE 12 NOVEMBER 2019, WE FILLED IN THE FORM AND WAS ACCEPTED BY THE BRANCH IN CAVENDISH THEN REVERTED TO ZUKO THE INTERNAL BANKER THAT NOW ALL OF A SUDDEN COULDN'T FIND THE FORM IT IS NOW A MONTH AND DAYS LATER STILL NO FEEDBACK, ZUKO IS NOW ON LEAVE TILL THE 6TH OF JAN 2020 AND I WAS TOLD I WILL BE GETTING A CALL BACK ON THURSDAY FROM HIM ADVISING WHAT AND WHY THIS IS NOT BEING DELIVERED AND EVEN WAS IT DELIVERED.....

THIS IS FRUSTRATING !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

THIS IS UNPROFESSIONAL FOR ME AND MY HUSBAND THAT IS RUNNING A BUSINESS, HOW IS MY BUSINESS TO GROW WHEN I CANNOT FINISH MY JOBS

WE CANNOT PURCHASE ANY MATERIALS AND EVEN PUT IN PETROL

I HAVE NOW SPOKEN TO 50 DIFFERENT PEOPLE ALL GIVING ME STORIES

I AM EXTREMELY UNIMPRESSED BY HOW THEY DEAL WITH BUSINESS CLIENTS .

FRUSTRATED BUSINESS CLIENT

0
Replies (1)
Bidvest Bank
Bidvest Bank's reply30 Dec 2019, 08:40
Official
Dear Nuckeelah,
 
Kindly accept our apology. 
 
Thanks for making contact and letting us know about your experience. We apologise for any inconvenience caused. This matter has been referred to branch management, and they will be in contact with you as soon as they can. We appreciate your patience. 
 
Kind regards 
 
Bidvest Bank Customer Experience