BIDVEST BANK ATM DISPUTE

On the 7th July I try to make an ATM withdrawal and I'm told I've exceeded my daily limit. Note this is the 1st time I'm using the card on that day so how is it possible. I call the bank to report this and am told the money was NOT dispensed and should be returned to my account on the 31st July, the female was unable to say where my money was and why it was being held. After my money was NOT returned to my account I submit an ATM dispute form and make 3 calls to the bank. I am told it takes 30 days to process. It's 2 months later and I have not heard from the bank regarding my missing money. I was informed by the agent on the 7th July that my money was not dispensed, so where is it. Bidvest owes me an explanation. I would like to close this account ASAP.

I had to submit the form twice as they claimed they did not receive the 1st one which was sent to the email address they provided me with. More incompetence. I am disappointed with the lack of service. I just need this account closed.