Bidvest Bank - Appalling Bank to deal with

We have been banking with Bidvest as a company for over 2 years. It has been the most appalling experience ever. Today topped it all- we needed to book flights urgently. We asked for an increase in the card limit and we were sent an email of confirmation that this was done. I further went to try and book the flights - it declined 3 times. We were in constant discussions with Bidvest - It took us over 2 hours before we threw in the towel. They kept on telling us the limit was increased and each time it declined. I will no longer have any dealings with them. Their senior management do not take us seriously as a business either. Im still waiting for them to set up a meeting from months ago. The sad part is that this Bank is so bad and yet there adverti*****t says otherwise. I have posted so many things on their facebook site and yet I have had no response to date. We eventually decided to use my personal Nedbank card. My colleague called their call center whilst I was talking to the Relationship person and the call center advised us that the limits had not been increased. We need to deal with a professional bank, not a bank that is dysfunctional