Bidvest Bank and the lack of regard for this client

Not much can shock most people any longer. But the blatant DISregard for customer queries by this 'bank' has me shocked. 1. From their annual mandate, where THEY have the protected account number inserted, THEY not I, and it is incorrect. This has been 3 years running and it takes moving mountains to explain it to anybody who may understand it before it is corrected from their side, but still wrong on the system. Meaning that if I were still with them for 2025 it would be a repeat for the 4th year. 2. Expired Debit Card. Not lost or ******, but EXPIRED. And I must pay R173 for a replacement card. I have cards with Capitec, Absa and Nedbank and not one of them charge for this. Trying to obtain a 'why' from them leads nowhere. 3. Messaging via Facebook had them after a couple of days before responding send me an eMail address - part of my messages below -

'Nobody reads these it seems. I have asked here, I have asked in a comment on the page because I couldn't find a way to post. I have emailed and receive generic responses and when a person bothers to type they don't answer my question. I'll find another way because I am not sitting listening to music at a service excellence contact centre.' Bidvest Bank Bidvest Bank Hi Greg,

Thank you for your message. Please forward your query to *** where one of our customer service agents will be able to answer your question in detail.

Regards,'

No surprise, the email address provided by THEM is incorrect. I have twice since asked for the correct and have been ignored. The messages read but not responded to. I advised I would be posting on this forum, and still no response. I have asked why I am being ignored, still no response.

Well done Bidvest. Years of problem areas and this truly is the final straw.