Bidvest bank

COMPLAINT- I upgraded my phone from a i phone 8 to a i phone 11. And since then i cannot get into my banking app. I have called the service centre daily, emailed service centre and bbcomplaints almost daily, the agents keep on asking me to delete app, switch off phone, put phone on, reload app…. And go through the steps- still getting error code (0305). Dont for one minute think, as per their reply email that your complaint or issue will be resolved within 24-72 hours- i have been watching for 9 days, and STILL no one there can sort out my banking app. They even asked me to go through the internet option (till they resolve it), but that too, gives an error code (0305). Isnt it weird how everything else works perfectly, except the Bidvest Banking app. The service centre agents keep on escalating to their superiors and their IT dept, to resolve- yet “they” can never pick up the phone to call me to resolve this. 9 days later i STILL cant use my banking app. I am so tired of emailing them daily begging for assistance. Its not like i can go into a bank to help me with this, as they all closed. I cant understand why or what reason this problem can delay into 9 days of waiting!!!!! From JUST upgrading from an i phone 8 to a i phone 11!!!! Maybe I should cancel my banking with BIDVEST BANK!!!! Maybe i am not important enough to have as a customer?? If its an IT department issue, why cant the IT department call me to help?? I am SO DISAPPOINTED!!!! Everyone out there, reading this…. Dont go to BIDVEST BANK. Your issues do NOT get resolved!!!! I dont know how to bank now!!!!