Bidvest bank ****

I did transactions to my Capitec account 3 times due to signal , but only 1 transactions went to capitec on the 30th of January. Now my bidvest bank account is in minus of the same money I sent to capitec. I went to the bank on Monday and showed them statements. The other problem is I can't access my money from save due to the minus on swipe account. They keep in telling me that they are escalating the matter from Monday until now with no communication to me.