Bidvest Bank

I have been receiving funds from abroad for the past 20 years at least. making use of western union and Bidvest bank (bidvest for moneygram).

i am however not please with the fact that: 1. On Sunday 5th april 2020, i called in the call center to find out which branches will be operating, the only help i received was to be given a number for a branch of my choice. (i had all numbers as they are available on google.). whats the point of an under informed call center? 2. After calling the eastgate, benony and boksburg branches to no avail. i reached fourways mall branch. and spoke to a lady who told me that the branch will be open until 12:00. driving from kempton park to Fourways, i decided to check on the sandton branch and found it closed around 11:20, i then called back the fourways branch to get location precision and was assisted by some lady who told me that the office is nearby checkers.. before arriving at the fourways mall parking , i called the office again at 11:40 to ask for more direction as to fourways crossing or mall? to my surprise no one would answer the phone any more from 11:40. i got directions from security officers and got to the BIDVEST BANK entrance at 11:50.... the lights were off inside with no sign that this office was recently closed (light where off inside, i even shook the door and could see no sign of life through the clear see through windows) ...

i have gone through this "before closing time rejection" on several occasions at the OR Tambo branch as well. a stuff told me to be there 30 minutes before close.

i don't mind or care if Bidvest Bank decides to only operate an hour per day... i would like to see this bank 1. enforce the correct closing hours with their staff 2. respect me "the client" by giving me accurate and precise information about their service hours!

NB.: I did suffer financially stress as i counted on Bidvest to serve us that money. i will gladly supply all my phone records with Bidvest Bank to any one interested

05 April 2020, at 14:17