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Sally T
1 reviews | Active since Feb 2018
30 Oct 2020, 06:42
Bidvest Bank
At last I got an email sent by the Quality Assistant Manager asking for the details of my withdrawal of money not coming out of their ATM during a Power Dip on the 26th October and nothing more since then. Was also reminded that I had 30 Business Days to get this all tied up. I have stood on my head since this happened to try and get this resolved.
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Replies (2)
Bidvest Bank's replyOfficial
02 Nov 2020, 09:06Hi Sally,
Kindly accept our apology.
Thanks for making contact and letting us know about your experience. We apologise for any inconvenience caused. This matter has been referred to branch management, and they will be in contact with you as soon as they can. We appreciate your patience.
Kind regards
Bidvest Bank Customer Experience
Kindly accept our apology.
Thanks for making contact and letting us know about your experience. We apologise for any inconvenience caused. This matter has been referred to branch management, and they will be in contact with you as soon as they can. We appreciate your patience.
Kind regards
Bidvest Bank Customer Experience
Bidvest Bank's reply02 Nov 2020, 09:06
Official
Hi Sally,
Kindly accept our apology.
Thanks for making contact and letting us know about your experience. We apologise for any inconvenience caused. This matter has been referred to branch management, and they will be in contact with you as soon as they can. We appreciate your patience.
Kind regards
Bidvest Bank Customer Experience
Kindly accept our apology.
Thanks for making contact and letting us know about your experience. We apologise for any inconvenience caused. This matter has been referred to branch management, and they will be in contact with you as soon as they can. We appreciate your patience.
Kind regards
Bidvest Bank Customer Experience
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Sally T's updateReviewer Update
04 Nov 2020, 08:58I am very pleased to announce that my dispute with Bidvest has now been resolved - the missing Payout from their ATM during a Power Dip has been reversed. It was a long road to walk, but a happy ending
ST
Sally T's update04 Nov 2020, 08:58
Reviewer Update
I am very pleased to announce that my dispute with Bidvest has now been resolved - the missing Payout from their ATM during a Power Dip has been reversed. It was a long road to walk, but a happy ending