Bidvest / AZA Finance SARB reporting mandate

I receive funds on a regular basis from abroad. Every year Bidvest Bank contacted me to sign the SARB mandate, this year for some reason it is handled by AZA Finance. I have now signed this mandate twice, and after a week the funds are still not in my account. This is pathetic. The question is who is this AZA Finance who now creeped into circulation ???????????? They don't respond to my emails.