Beyond pathetic

I am just flabbergasted with the lack of customer service from Bidvest, I know their walk in branches were never the best but WOW this virtual or online thing is the worse in the history of customer service. I app**** for a Grow account, over a week a go. After applying for it online, no auto reply or anything received from their end. Tried to call but no avail, send an email to customer service, I was told that the turn around time is 48 hours, waited more than 48 hours and still not response, went back to email customer service, they said it has been escalated . Yesterday, I received an email after complaining about their silence and their lack of communication. I then got an email to say I should send a clear colour copy of my ID, which I did and still no response until now.

The most pathetic service really.