Begging for service - someone please help me

I am waiting for a SARB application to clear funds out of my business account to a store in Sydney since I requested the deposit on the 4th September - they said it would take a maximum of 10 days but I am desperate and begged them to help me clear it before the 10th as its a family present for my sister turning 50 tomorrow and no one will help me, take my calls or even consider getting the payment through. I have spent hours of my life talking to call centre agents, branch staff, head office staff - they are all unhelpful, unwilling to even try. When I ask for a manager they either tell me their manager is not in today or on leave or in a meeting and refuse to allow me to escalate the problem I am having to someone in a senior position.

As I am a corporate customer of theirs I begged my business relationship manager for help but she too has not helped at all, in fact I wrote to her and her managers on the 4th asking them for help and they have not even tried to contact me to help me. Today I got her on the phone and asked for her managers name but she wouldn't give it to me....

Please help me, I have really let me whole family down getting our group gift to my sister late and really need to get the funds through by the very latest today - PLEASE!