MM
Mlungisi M

1 reviews | Active since Jan 2024

30 Jan 2024, 07:38

Banking ****

I honestly wish there was a zero: 1. I tried to reverse obviously *****ulent transactions on my account, from some "school" outside SA borders, but Bidvest failed me, despite being sent from pillar to post. 2. This bank gives itself too much freedom with clients accounts. I do not suppose they have children's accounts, so why they dare to automatically deduct funds from people's accounts, transfering these into the savings pockets, is astounding! I believe responsible grown-ups would know when they want to save and when they do not! 3. Sometimes you make a transaction, and when you try to make another after that, with funds you have in your account, nope, you get an insufficient funds decline because these geniuses have dared move your funds without your permission, as alluded to in point 2. above...then they dare charge you for that declined transaction. 4. This is not a bank! It's a huge ****. They do forex thingy a little bit better, but the banking is just pure thieving.

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Replies (2)
Bidvest Bank
Bidvest Bank's reply30 Jan 2024, 08:15
Official
Hi Mlungisi,

We apologise for any inconvenience caused.  Please note that we have escalated your complaint to our customer experience team who will be in touch with you as soon as possible.

We appreciate your patience.

Regards,
Bidvest Bank Team

MM
Mlungisi M's update14 May 2024, 08:50
Reviewer Update
That was 5 and half months ago...
And, typically, I got no follow up from Bidvest. Telling indeed.