Bank not Interested in Clients Needs

Dear Sirs, In regards to our Account No's *** & *** and *** & *** My wife and I, have decided to migrate to another Bank.The reason we are taking this step is lack of accommodation and action by your staff at your Constantia Village and Tokai Branches. I have personally Visited Both Branches with the simple request that our existing 2 Accounts indicated in this email below must not be linked to the other 2 Accounts indicated above, as I wanted separate IT3(b) Certificates for each of the 4 (four) Accounts. Or if this was not possible a simple once off letter confirming the Interest that was paid in respect of each Savings Account no's ***, *** for the period ending 28/02/2019.Yours faithfully Mr A. & Mrs M Mukaddam