BAD SERVICE FROM CONSULTANT SONIA STANDER

Good morning

I have been a customer at Bidvest bank for many years. I have recently been very perturbed and felt very disrespected by a consultant at the East London Branch called Sonia Stander.

On the 28th of November she assisted me... when i got to her desk , i asked if i can please see the Manager Belinda ( As Belinda was trying to resolve a query for me that i had with Moneygram for the past week), she then very rudely told me that shes already spoken to Belinda and that she will assist me (saying all of this to me with attitude). I then went on to ask her if she knew anything about my query because i was unaware that she was even told about this. I proceeded to sit down and have her help me ... she had then withdrawn my money and gave it to me.

I then asked her if my name was now appearing correctly on the system and then she told me she could hear me ( 3 times in a row). Eventually the fourth time , i went on to ask her screaming so that she could hear me for the fourth time if my name was now corrected on the system. She said NO (very abruptly), i then asked her what is wrong with my name, she then pronounced my name incorrectly saying that she doesnt know how to spell KENDINE (WHICH BY THE WAY IS MY SECOND NAME AND REALLY IS NOT ROCKET SCIENCE TO SPELL IT CORRECTLY). I Then repeated my name for her so that she could spell it correctly which was just ignored , she then said oh whatever how you spell your name, Its still not correct. This woman has insulted my intelligence and ridiculed me. I am Appaulled by the behaviour of this consultant at Bidvest Bank In Vincent East London.

I have been a customer there for many years and this is the second time i have had an episode with this woman. Im extremely disgusted that you can even employ people of this calibre at your company. She made me feel like i was ********** and a pain.The service i received from her is beneath me.

I hope this is dealt with accordingly.