GB
Garreth B
1 reviews | Active since Aug 2023
18 Mar 2025, 08:46
Bad service
I would like to know who is my financial institution if I use Vodapay wallet coz bidvest can't even assist me with my refund saying I don't even have a bidvest account I keep saying Vodapay wallet on the card it says bidvest bank
Helpful (0)
Replies (4)0
Replies (4)
Bidvest Bank's replyOfficial
18 Mar 2025, 09:55Hi Garreth
We apologise for this inconvenience. Please note that we have escalated this with Vodapay. The Vodapay app is operated by Bidvest Bank, but Vodacom handles their queries.
Please use the below email for any future concerns or queries
***
Regards
Bidvest Bank Team
We apologise for this inconvenience. Please note that we have escalated this with Vodapay. The Vodapay app is operated by Bidvest Bank, but Vodacom handles their queries.
Please use the below email for any future concerns or queries
***
Regards
Bidvest Bank Team
Bidvest Bank's reply18 Mar 2025, 09:55
Official
Hi Garreth
We apologise for this inconvenience. Please note that we have escalated this with Vodapay. The Vodapay app is operated by Bidvest Bank, but Vodacom handles their queries.
Please use the below email for any future concerns or queries
***
Regards
Bidvest Bank Team
We apologise for this inconvenience. Please note that we have escalated this with Vodapay. The Vodapay app is operated by Bidvest Bank, but Vodacom handles their queries.
Please use the below email for any future concerns or queries
***
Regards
Bidvest Bank Team
GB
Garreth B's updateReviewer Update
18 Mar 2025, 10:09I have been reporting for the past 2 months to vodacom and bidvest but no help very bad services fro' both of u sitting on my money while my kid have been starving since Jan I have been waiting asking again then a ticket gets open then closed with out even helping me and why did I get my 5rand refund same time but one for 437rand is gone why and why are u saying I don't have an account with bidvest but your name stand so on the card I use plus u guys except me to solve the problem u cant even use my ID number or phone number to see if I am a client just passing the buck as usual
GB
Garreth B's update18 Mar 2025, 10:09
Reviewer Update
I have been reporting for the past 2 months to vodacom and bidvest but no help very bad services fro' both of u sitting on my money while my kid have been starving since Jan I have been waiting asking again then a ticket gets open then closed with out even helping me and why did I get my 5rand refund same time but one for 437rand is gone why and why are u saying I don't have an account with bidvest but your name stand so on the card I use plus u guys except me to solve the problem u cant even use my ID number or phone number to see if I am a client just passing the buck as usual
GB
Garreth B's updateReviewer Update
18 Mar 2025, 10:14I would like to know who is my financial institution bidvest bank or vodacom if I am using a Vodapay wallet backed by bidvest bank
GB
Garreth B's update18 Mar 2025, 10:14
Reviewer Update
I would like to know who is my financial institution bidvest bank or vodacom if I am using a Vodapay wallet backed by bidvest bank
Bidvest Bank's replyOfficial
18 Mar 2025, 17:10Good Day, Gareth
We understand your frustration and apologise for it. We have escalated it with our Customer Experience Team, who will be in contact
We apologise once again
Regards
Bidvest Bank Team
We understand your frustration and apologise for it. We have escalated it with our Customer Experience Team, who will be in contact
We apologise once again
Regards
Bidvest Bank Team
Bidvest Bank's reply18 Mar 2025, 17:10
Official
Good Day, Gareth
We understand your frustration and apologise for it. We have escalated it with our Customer Experience Team, who will be in contact
We apologise once again
Regards
Bidvest Bank Team
We understand your frustration and apologise for it. We have escalated it with our Customer Experience Team, who will be in contact
We apologise once again
Regards
Bidvest Bank Team