Bad service

Item: Bidvest Bank
Rating: 1
Author: Jonathan K

I have been wrongfully accused of *****. Now my account has been suspend. I reported this problem on Monday, I have made contact with the person who wrongfully accused me and she contact her bank to revoke the ***** charge against me, I have sended the proof payment to Bidvest. No one has been of any assistance. Not by phone and not by email. If you call you hold on the line for a minimum of 1 hour, and when you email, you are lucky to get a reply withing 2 months. Its day 4 now. This is not the first time I had a problem and no service from bidvest. I would not recommend Bidvest to ANYONE! *** simone bruwer

Helpful (0)

Replies (3)

Bidvest Bank's replyOfficial

19 Dec 2022, 13:09

Hi Jonathan,

Thanks for making contact and letting us know about your experience. We apologise for any inconvenience caused. This matter has been referred to customer management and they will be in contact with you shortly.

Kindly accept our apologies.

Regards,
Bidvest Bank Team

Bidvest Bank's reply19 Dec 2022, 13:09

Official

Jonathan K's updateReviewer Update

20 Dec 2022, 20:10

CAN SOMEONE GET BACK TO ME REGARDING MY THE BLOCK ON MY ACCOUNT!!!!!!!!!!!!!!!!!!!!!!!

YOU CAN NOT CONTACT ME BY PHONE ANYMORE! IM CURRANTLY IN NAMIBIA. I CANT MAKE PAYMENTS, I CANT PAY MY VET BILL, I CAN RECEIVE ANY PAYMENTS!!!!!!!!!!!

UNBLOCK MY ACCOUNT SO THAT I CAN MOVE MY MONEY AND CLOSE MY ACCOUNT!
***

Jonathan K's update20 Dec 2022, 20:10

Reviewer Update

Bidvest Bank's replyOfficial

21 Dec 2022, 09:55

Hi Jonathan,

Thanks for your response.

We apologise for any inconvenience caused. This matter has been referred to customer management and they will be in contact with you shortly.

Kindly accept our apologies.

Regards,
Bidvest Bank Team

Bidvest Bank's reply21 Dec 2022, 09:55

Official