Bad service

We app**** for a new debit card on 2 August 2024 via e mail. Bidvest sent an e mail back with the application form as well as a request that we have to fica the account. We sent all requested documents via e mail back to Bidvest as well as the card application on 5 August 2024 and confirmed action by e mail to Pumlani Mashinini. On 13 August we did an enquiry to Pumlani with the reply back that they will look at the documents and come back to us. We did an enquiry on 19 August to Pumlani regarding the documents as we did not got any feedback from her yet,,but did not got any reply back. An enquiry was also sent to Gerda Reyneke on 20 August but also as suspected without any reply back. In the meantime we cannot withdraw funds from this account as the personnel keep on ignoring our request.