Bad Service

Good day,

I went into the Bidvest Bank at the Parkstation this morning. The reason for me visiting the branch was to get money that I am suppose to receive at the UK. This money is for the burial of one of my family member that has passed on. The consultant was not helpful at all but was very rude when talking to us. Consultant needed an updated POR which in error my landlord gave me an old one. I then made contact with her as the consultant requested that she come in to sign documents. Due to my landlord working from home she informed me to ask the consultant if there is no way she can email the documents to her to sign which she will email back. The consultant refused without provide me with a reason as to why. She did inform me to go to Capitec Bank to request for bankstatemenst as POR. But due to a long queue I could not go. I am not all please with the service received as we need the money urgently for burial.

regards, Pabanno Ntsane ***