Bad service

Friday morning I transferred money into the bidvest bank account number that I was given when I opened my bidvest 121 notice account ,the money was suppose to have reflected into my bidvest account and still nothing,I then called bidvest bank to request them prove the funds to the correct account ,thelady that was assisting me said that she couldn't assist I will have to wait for the funds to be allocated by bidvest. Poor service why is it difficult to transfer money from one bidvest account to another.she could have referred me to her senior but not