Bad service

I went to bidvest Bank in Vanderbiljpark on the 22nd of February to apply for internet banking on my 121 notice account. On Monday the 26th I called bidvest to check the status and was told someone was gonna check and call me back, I called again yesterday the 27th was told the very same thing by a lady called Mpumi, she advised that my former was received but she didn't know why it was not auctioned. I have never received such bad service from a bank in my life as a client. Still today I'm still waiting to hear why my internet banking has not been activated.

My number is ********** 608