Bad handling of foreign currency

Euros were transferred to my account on the 9th. Never heard from the bank even though Time is of the essence with Forein money as one can loose moneyovernight. Eventually after me phoning having the inconvenience to go to a branch.out of my reach as they closed our local branch the money was apparently trf to my account on the 18th 9 days later or give them the benefit of the doubt and say it took 3 days to reach them??? Germany let me know it was trf on the 9th elcronicall so??? Due to this I have lost money was told R25000 was trf when it was R27400 at time of transfer