Bad choice for a bank

So after opening an online acc with Bidvest bank, I transferred my salary to my account after receiving an sms requesting a deposit. Today when I went to activate my card, I was told I have the incorrect proof of address. I was treated with such a bad attitude by a lady by the name of Kekeletso, who did not seem interested in servicing me as a customer. Instead she made fun of my FICA docs, flashing them around to everyone at the bank, and even laughing about the matter in my face. As for my deposit I was told it will be in my acc in 3 days time. I have just joined this bank and so far my first experience is so bad. I regret even considering it as an option,