CC
Christopher C

1 reviews | Active since Dec 2017

15 Jul 2021, 13:04

Bad bank investigation

I logged a ********** transaction on my account which was investigated. The findings was that my card was compromised and that the bank is not liable for it. So if I am in Cape Town and the transaction happens in Johannesburg does that still leave me liable. This has not happened once but a few times over two months. The fact that I do not get a notification of the transaction also leaves me to believe that something is happening within the bank.

0
Replies (1)
Bidvest Bank
Bidvest Bank's reply19 Jul 2021, 09:03
Official
Hi Christopher,

Kindly accept our apologies.
 
Thanks for making contact and letting us know about your experience. We apologise for any inconvenience caused. This matter has been referred to customer management and they will be in contact with you shortly.

Regards,
Bidvest Bank Team