Bad Attitude and Bad Service at Bidvest Bayside in Tableview

My sister in law sent my husband some funds that he needed urgently. He went into Bidvest in Bayside and could not collect the funds as he had no accounts to show proof of address. Well, he doesn't have an address at the moment as he is about to go overseas. He has a lease contract with a place he is currently renting while he waits for his visa to go overseas to join his wife. He is in limbo. So Bidvest would not hand over the amount sent to him. He has an ID book, the Lease to show where he is staying and what more does he need to show that it is indeed him. The funds were sent to him for an urgent reason.

The attitude of the staff was unfortunately unacceptable. Very rude and unhelpful in any way.

What happens if it is a tourist and they have no accounts to show who they are? How are they supposed to be able to collect their funds? My husband has his id book, surely that is enough. It's not as if it was a huge amount of funds.

This is a very bad system and very frustrating for customers. This is not the first time I have had a complaint about Bidvest in Bayside, Tableview.