NN
Nomonde N

1 reviews | Active since Jun 2017

19 Jul 2017, 08:59

attitude

<p>hi </p> <p>i went to bidvest bank in kepton park , festival mall yesterday and i received a bad service from a consultant.</p> <p>she had her name tag turned so that we dont see her name, and she was on her cell phone and also making private calls from her cell phone... she did niot even smile to me as a customer.... i happen tto peep on the form so that i can see her name . Jessica Nkosi is her name . i was realy not happy as this is my sister company as im also part of the Bidvest group... </p>

0
Replies (2)
Bidvest Bank
Bidvest Bank's reply19 Jul 2017, 13:26
Official

Dear Nomonde,

Thank you for bringing this to our attention. We apologise for the bad experience and we have escalated to Branch Management who will put corrective measures.

Regards

Bidvest Bank Customer Experience

***

NN
Nomonde N's update20 Jul 2017, 10:15
Reviewer Update

Hi Bidvest Bank

Thank you for coming back to me with a posetive feedback and its much appreciated. i will call again