Atrocious Experience

We've had the most atrocious experience with Bidvest Bank that has resulted in our business requesting to move our banking to a different bank. As a Customer Experience Consultancy we are beyond appalled by our experience with the bank. At a time when the entire globe is confronted with this global challenge which has impacted everyone financially more so small businesses it is beyond appalling to deal with a bank that refuses to negotiate flexibility in terms of rates when most banks have either reduced bank charges and in some cases financial institutions have taken an approach to completely waive banking fees. We found ourselves in a position where we've not had paid work for over 6 months like most small businesses as a result our account incurred bank charges. On the first payment that went into account after such a long time the bank has charged us R2 330 in banking fees over a period of 30 days. When negotiating reduced charges with the banker and the manager we were slapped with a banking fee schedules in our faces which we knew and were not denying them, all we were asking for is some form of rebate. Even at a point of threatening to close the account and going on social media we were gladly send the bank account closure form. My question to the bank was, what is the cost of acquiring a new customer versus them approving a discount on the bank charges, this was completely ignored and today the very same banker has a nerve to ask whether they should write off the balance on the account or do we want to spend it. We are beyond appalled at this level of ignorance and inability to think outside of company policy in an attempt to retain a customer.