Appalling Service and Unresolved Issue with SARB Mandate via Bidvest Bank

I am extremely disappointed with the lack of communication and service from Bidvest Bank and Azafinance. I received a message instructing me to fill out a SARB mandate form to receive and clear money I transferred myself. However, the link provided to complete the mandate form does not work, and despite filling out the help "contact us" form multiple times, I have received absolutely no response.

This is unacceptable for a financial institution. The fact that my money is being held up due to Bidvest Bank’s negligence is beyond frustrating. I have called customer service, tried multiple channels to resolve this, and have been left in the dark with no updates or solutions.

This is unprofessional and reflects terribly on both Bidvest Bank and Azafinance.