UM
Ukhona M
1 reviews | Active since Jul 2020
26 Jul 2020, 21:40
Appalling and unprofessional
I visited a branch at Cavendish Mall. The staff member who greeted us at the door volunteered that we just made it and would be their last customer for the day. When we informed her what service we came to seek which was to open a grow account she said she and her collegues couldn't do it because it would take too long and they were closing. Nothing I said could convince her to adhere to basic customer service principles She essentially turned away my business. Most appalling and a glimpse of what I would be getting myself into. I dodged a bullet.
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Replies (2)
Bidvest Bank's replyOfficial
27 Jul 2020, 13:32Hi Ukhona Mlandu,
Kindly accept our apology.
Thanks for making contact and letting us know about your experience. We apologise for any inconvenience caused. This matter has been referred to branch management, and they will be in contact with you as soon as they can. We appreciate your patience.
Kind regards
Bidvest Bank Customer Experience
Kindly accept our apology.
Thanks for making contact and letting us know about your experience. We apologise for any inconvenience caused. This matter has been referred to branch management, and they will be in contact with you as soon as they can. We appreciate your patience.
Kind regards
Bidvest Bank Customer Experience
Bidvest Bank's reply27 Jul 2020, 13:32
Official
Hi Ukhona Mlandu,
Kindly accept our apology.
Thanks for making contact and letting us know about your experience. We apologise for any inconvenience caused. This matter has been referred to branch management, and they will be in contact with you as soon as they can. We appreciate your patience.
Kind regards
Bidvest Bank Customer Experience
Kindly accept our apology.
Thanks for making contact and letting us know about your experience. We apologise for any inconvenience caused. This matter has been referred to branch management, and they will be in contact with you as soon as they can. We appreciate your patience.
Kind regards
Bidvest Bank Customer Experience
UM
Ukhona M's updateReviewer Update
21 Aug 2020, 16:02Well the branch manager never called as falsely promised above. I got a call from someone who did not identify from what division they were calling from but was calling to verify my story against that of branch staff. An exercise that is obviously insulting considering I had written a detailed account of what happened here. All I got was an apology and I had to state how problematic this exercise of making me relive the bad treatment and not offering a solution to appease me as a customer. It was then that she started telling of all the alternative ways I could get the service. She promised to send me an email. This phonecall must have been around 30 July. I am yet to receive this email. They have instead added me to their global SMS database where I receive bulk communication that I imagine is geared for the clients except they refuse my business. I don't understand why my data has to be abused in this manner. I feel harassed and so disrespected by a very careless and unaccountable bank. Please remove my contacts from your database with immediate effect.
UM
Ukhona M's update21 Aug 2020, 16:02
Reviewer Update
Well the branch manager never called as falsely promised above. I got a call from someone who did not identify from what division they were calling from but was calling to verify my story against that of branch staff. An exercise that is obviously insulting considering I had written a detailed account of what happened here. All I got was an apology and I had to state how problematic this exercise of making me relive the bad treatment and not offering a solution to appease me as a customer. It was then that she started telling of all the alternative ways I could get the service. She promised to send me an email. This phonecall must have been around 30 July. I am yet to receive this email. They have instead added me to their global SMS database where I receive bulk communication that I imagine is geared for the clients except they refuse my business. I don't understand why my data has to be abused in this manner. I feel harassed and so disrespected by a very careless and unaccountable bank. Please remove my contacts from your database with immediate effect.