App furstration

Hi I have been trying to verify my bidvest bank app for the past week and even called the consultant to assit me with fail...everytime I reach the face verification it"process all the way to step four then loads and thereafter says could not verify that I am a live person"then proceeds to ask me to enter my lasy four bank numbers and pon but when I do that it automatocally says "too many tries"but I only tired once.

Can they please do something about this because it is fistrating to not be ablr to access my app when I really need to use it.

N.S Ngcobo Kzn Durban